The Vault's Cancellation Policy

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 24 hours of notice are subject to a cancellation fee of $25 for spa services and $50 for medical services (CoolSculpting, Emsculpt, Emsella, Injections, Morpheus8, IPL, Laser Hair Removal, and Microneedling). We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no-show. Upon checkout, guests may choose their method of payment.

WHAT OUR CLIENTS ARE SAYING

If you're looking for total pampering and relaxation then The Vault is where you're going to want to be. Along with their urban downtown Chicago atmosphere they offer a list of extensive services for all types of people. Their service providers are exceptionally talented and friendly. I recommend the 90 signature massage. You're not going to want to miss this place!

-Morgan H.

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